paxtonwolf
John White
You are not the 1st to say this. Certainly for this season there was really hardly any benefit to being a Bronze, bar keeping your place on the ST waiting list
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Fixture & Ticket News 2016/17
- Thread starter Glenda's Legs
- Start date
-
- Tags
- tickets millwall
You are not the 1st to say this. Certainly for this season there was really hardly any benefit to being a Bronze, bar keeping your place on the ST waiting list
King of Norway
Gudni Bergsson
I've been given restricted view tickets in East Upper block E, row 17 for the Leicester match. Does anyone know what the view is actually like there? There isn't that much point going if you see fudge all.
Whiffler
Jermaine Jenas
http://www.tottenhamhotspur.com/tickets/stadium-seating/
and
http://www.tottenhamhotspur.com/hospitality/virtual-tour/
shows the pillar ... unless you're right by it you'll just have to sway with the crowd to follow the ball
and
http://www.tottenhamhotspur.com/hospitality/virtual-tour/
shows the pillar ... unless you're right by it you'll just have to sway with the crowd to follow the ball
Glenda's Legs
Les Ferdinand
This I would find totally abhorrent ( is that the right word in this context?). If i (as a non ST holder) had to return a ticket, I would expect it to be allocated back to the next member to come out of the random ballot. In fairness, I got a ticket for the last home game of the season in May this year through sheer luck - I failed during the on-sale period but kept checking over and over every day and one suddenly appeared for sale on the official site. I guessed it was a return. So I assume the club would do the same this year. But definitely worth asking about. I am not a Trust member but I will email them to ask them to clarify with the club how they deal with returned ballot tickets.
markysimmo
Johnny nice-tits
I wonder when details for Leverkusen away will be announced
Lemonade Money
Steffen Freund
They were all announced at the same time:
http://www.tottenhamhotspur.com/new...t-cska-bayer-leverkusen-and-as-monaco-260816/
Or do you mean if you were successful?
4. Ticketing
Home ballots:
KL opened up by asking THFC for their view on how the home ballots were working in practice and what had been learned so far. IM felt the Club had been potentially over cautious in how many seats were sold for the first 2 or 3 games. This had led to more tickets going on sale later than desired and empty seats in some sections of the stadium.
KL questioned whether the late release of tickets ahead of the Sunderland match had been as a result of the ballot. IM stressed partner, staff, sponsor, player returns had always come back late in previous years and this season they were keen to provide as many seats as possible for fans, but that this was nothing new. And not a result of the ballot.
IM stated that the ballot was leaving the Club with more single seats than they’d like, which are harder to sell on.
The ballot was a different challenge. It had its operational issues, of course, but there was now more familiarity and comfort with the process. IM stressed that the ballot had removed the pain of 19 huge on sale dates with large volumes of unhappy fans and felt the ballot was the right call to have made.
KL stated that when the Club approached THST towards the end of last season to tell them the sales mechanism was changing to a ballot, the prime reason given was to remove the pinch point of thousands of Members all attempting to purchase a significantly reduced number of tickets and potentially missing out. But the ballot figures are relatively low: c 7,000 applications for c 5,000 seats. Why did IM think this was the case? IM thought there was still a lack of understanding around the ballot which meant fans either didn’t know how to apply, were put off applying or thought they wouldn’t get a ticket so didn’t bother.
KL shared THST’s views on the reasoning for lower figures than anticipated. The first being Price. The ballot encourages fans to price higher than they normally would to stand a better chance. There's only so many times a season you can do that. So people are being selective.
The next reason was the issue of Concessions. KL explained that, because of the very restricted number of seats available at a concessionary rate, parents were cautious about being forced to pay full rate for their kids. KL requested that concessions either be extended further around the stadium this season or that all concessionary members successful in the ballot are prioritised into existing concessionary stands.
A discussion followed where THFC expressed caution at the financial impact of opening up concessions around the ground. KL suggested the increased revenue from the 500-750 seats taken from the visitors allocation at White Hart Lane could be used here, as those seats were now selling at higher than the £30 away price. IM reminded KL that the loss of over 4,000 seats in the North East corner had resulted in a significant loss to the Club already. IM, DC and DL to discuss internally and report back to THST.
The next issue was the inability to select between North and South stands in the ballot. Each stand has its own personality and none more so than Paxton and Park Lane. Appreciating the restrictions members would be placing on themselves by selecting only one of those stands in the ballot, THST wanted to explore the practicalities of separating those out. IM agreed to explore and report back.
KL flagged the inflexibility of the StubHub platform as a major problem when allocating tickets at primary source via a members only ballot and asked for assurances other providers would be consulted prior to their contract expiring in May. IM confirmed that no decision had yet been made about secondary ticketing beyond this season and that THFC would explore all oprions.
Away tickets:
THFC responded with their view that subsidising coaches for such a small segment of the fan base wasn’t fair or appropriate. Take up rates at full price were parallel with where they’d been last season at a subsidised price.
THST responded that it had been both fair and appropriate when it was THFC’s preferred method of spending the ASI over the previous 3 seasons. THFC said this was because it was one of several measures that had benefitted a wider spread of fans.
THFC confirmed it would provide trains for fixtures without an alternative public transport option but would not subsidise coaches again. The preference was to focus on favourable pricing for Cup games and Wembley as had been demonstrated.
THST expressed its disagreement with the decision and will investigate external sponsors for coach subsidy.
Champions League at Wembley:
87,000 tickets sold for the Monaco match was a great success; the Trust thanked the Club for a progressive approach on pricing, making Wembley a home from home and setting the atmosphere at the game. The three match package has worked well. Breaking three home attendance records was also cause for congratulations. However, a couple of issues had arisen that needed addressing.
IM explained that this was the first time the Club had attempted to sell a game of this magnitude and there were a lot of moving parts. Some seats weren’t available for the group package, some areas were held back until others had sold out in case the take up wasn’t great – in agreement with Wembley National Stadium Ltd - some seats only became available after TV requirements and other stadium commitments had been confirmed. It was a complicated process and there was no desire to mislead.
It was agreed to improve ticketing communications in future so as to try to manage expectations.
IM acknowledged the problems experienced by some fans and said detailed discussions have taken place with THFC and Ticketmaster subsequently with cast iron guarantees this would not happen again.
DC asked for THST’s support in urging fans to arrive in plenty of time for future Wembley matches. Large walk ups in the ten minutes before kick-off put severe pressure on Wembley’s ticket entry systems at the Monaco game.
Season away:
IM and DC explained THFC’s current position: the fans had wanted a London venue, the Club had delivered Wembley and there was a concern about giving fans the option to drop out at exactly the time they needed ST holders to support the Club both financially and physically.
There was also concern around the practical implications and effect an amnesty would have on those at the top of the ST waiting list and when offering ST’s for the new ground.
KL was certain that those practicalities could be worked through if there was a will to deliver this. An amnesty would mean a ST holder freezing their membership for the year. So they’d effectively be non-members. That brought with it implications that would deter most unless there was a genuine reason for not being able to travel to Wembley throughout the season. KL stressed that no fan had asked for the Club to relocate and by moving for a season, THFC had fundamentally changed their terms of engagement.
After some discussion, it was agreed further internal discussion was needed and THFC asked that the matter be deferred to the next meeting with THST.
IM confirmed this was in hand and valuable lessons had been learned from the Champions League sales process and from East London.
JW explained that catering was run by Wembley and Car Park was currently operated by CSP on behalf of Quintain. JW confirmed discussions are ongoing over the provision of disabled parking for the season away at Wembley.
IM noted the comments on ticket pricing.
Home ballots:
KL opened up by asking THFC for their view on how the home ballots were working in practice and what had been learned so far. IM felt the Club had been potentially over cautious in how many seats were sold for the first 2 or 3 games. This had led to more tickets going on sale later than desired and empty seats in some sections of the stadium.
KL questioned whether the late release of tickets ahead of the Sunderland match had been as a result of the ballot. IM stressed partner, staff, sponsor, player returns had always come back late in previous years and this season they were keen to provide as many seats as possible for fans, but that this was nothing new. And not a result of the ballot.
IM stated that the ballot was leaving the Club with more single seats than they’d like, which are harder to sell on.
The ballot was a different challenge. It had its operational issues, of course, but there was now more familiarity and comfort with the process. IM stressed that the ballot had removed the pain of 19 huge on sale dates with large volumes of unhappy fans and felt the ballot was the right call to have made.
KL stated that when the Club approached THST towards the end of last season to tell them the sales mechanism was changing to a ballot, the prime reason given was to remove the pinch point of thousands of Members all attempting to purchase a significantly reduced number of tickets and potentially missing out. But the ballot figures are relatively low: c 7,000 applications for c 5,000 seats. Why did IM think this was the case? IM thought there was still a lack of understanding around the ballot which meant fans either didn’t know how to apply, were put off applying or thought they wouldn’t get a ticket so didn’t bother.
KL shared THST’s views on the reasoning for lower figures than anticipated. The first being Price. The ballot encourages fans to price higher than they normally would to stand a better chance. There's only so many times a season you can do that. So people are being selective.
The next reason was the issue of Concessions. KL explained that, because of the very restricted number of seats available at a concessionary rate, parents were cautious about being forced to pay full rate for their kids. KL requested that concessions either be extended further around the stadium this season or that all concessionary members successful in the ballot are prioritised into existing concessionary stands.
A discussion followed where THFC expressed caution at the financial impact of opening up concessions around the ground. KL suggested the increased revenue from the 500-750 seats taken from the visitors allocation at White Hart Lane could be used here, as those seats were now selling at higher than the £30 away price. IM reminded KL that the loss of over 4,000 seats in the North East corner had resulted in a significant loss to the Club already. IM, DC and DL to discuss internally and report back to THST.
The next issue was the inability to select between North and South stands in the ballot. Each stand has its own personality and none more so than Paxton and Park Lane. Appreciating the restrictions members would be placing on themselves by selecting only one of those stands in the ballot, THST wanted to explore the practicalities of separating those out. IM agreed to explore and report back.
KL flagged the inflexibility of the StubHub platform as a major problem when allocating tickets at primary source via a members only ballot and asked for assurances other providers would be consulted prior to their contract expiring in May. IM confirmed that no decision had yet been made about secondary ticketing beyond this season and that THFC would explore all oprions.
Away tickets:
- Impact of £30 price cap
- Transferring of away tickets
- Subsidised travel
THFC responded with their view that subsidising coaches for such a small segment of the fan base wasn’t fair or appropriate. Take up rates at full price were parallel with where they’d been last season at a subsidised price.
THST responded that it had been both fair and appropriate when it was THFC’s preferred method of spending the ASI over the previous 3 seasons. THFC said this was because it was one of several measures that had benefitted a wider spread of fans.
THFC confirmed it would provide trains for fixtures without an alternative public transport option but would not subsidise coaches again. The preference was to focus on favourable pricing for Cup games and Wembley as had been demonstrated.
THST expressed its disagreement with the decision and will investigate external sponsors for coach subsidy.
Champions League at Wembley:
87,000 tickets sold for the Monaco match was a great success; the Trust thanked the Club for a progressive approach on pricing, making Wembley a home from home and setting the atmosphere at the game. The three match package has worked well. Breaking three home attendance records was also cause for congratulations. However, a couple of issues had arisen that needed addressing.
- Sales mechanism and process
IM explained that this was the first time the Club had attempted to sell a game of this magnitude and there were a lot of moving parts. Some seats weren’t available for the group package, some areas were held back until others had sold out in case the take up wasn’t great – in agreement with Wembley National Stadium Ltd - some seats only became available after TV requirements and other stadium commitments had been confirmed. It was a complicated process and there was no desire to mislead.
It was agreed to improve ticketing communications in future so as to try to manage expectations.
- Ticketmaster
IM acknowledged the problems experienced by some fans and said detailed discussions have taken place with THFC and Ticketmaster subsequently with cast iron guarantees this would not happen again.
DC asked for THST’s support in urging fans to arrive in plenty of time for future Wembley matches. Large walk ups in the ten minutes before kick-off put severe pressure on Wembley’s ticket entry systems at the Monaco game.
Season away:
- Season Ticket Amnesty
IM and DC explained THFC’s current position: the fans had wanted a London venue, the Club had delivered Wembley and there was a concern about giving fans the option to drop out at exactly the time they needed ST holders to support the Club both financially and physically.
There was also concern around the practical implications and effect an amnesty would have on those at the top of the ST waiting list and when offering ST’s for the new ground.
KL was certain that those practicalities could be worked through if there was a will to deliver this. An amnesty would mean a ST holder freezing their membership for the year. So they’d effectively be non-members. That brought with it implications that would deter most unless there was a genuine reason for not being able to travel to Wembley throughout the season. KL stressed that no fan had asked for the Club to relocate and by moving for a season, THFC had fundamentally changed their terms of engagement.
After some discussion, it was agreed further internal discussion was needed and THFC asked that the matter be deferred to the next meeting with THST.
- New Season Tickets
- Fan migration
IM confirmed this was in hand and valuable lessons had been learned from the Champions League sales process and from East London.
- Pricing
JW explained that catering was run by Wembley and Car Park was currently operated by CSP on behalf of Quintain. JW confirmed discussions are ongoing over the provision of disabled parking for the season away at Wembley.
IM noted the comments on ticket pricing.
markysimmo
Johnny nice-tits
Successful
Brighton Daz
Jamie Clapham
markysimmo
Johnny nice-tits
I need to sort travel etc
Brighton Daz
Jamie Clapham
I've booked mine, and not so bothered about the game. I went in 2006, however I know loads who didn't and like you, relying on a ticket before booking. I get that the allocation is still TBC but if, say, 3000 Season ticket holders have applied they can publish something saying all members have been unsuccessful. Likewise if 5000 odd have applied they can eliminate a large chunk of them. But this is Tottenham's ticket office.
glorygloryeze
Ian Walker
I re-joined as a member this season to see if i could take my son to another game or two before WHL is demolished (i took him for the first time last season, vs Saudi Sportswashing Machine in December).
I applied to the ballot for the Leicester game and was (unsurprisingly) unsuccessful.
I wanted tickets in the family section (North stand upper).
Any ideas of the best way to get two tickets (one adult one child, though i don't mind paying adult price my boy's one if i have to) for adjacent seats for this section? Or any other 'child-friendly'/'not too sweary' section?
Cheers
I applied to the ballot for the Leicester game and was (unsurprisingly) unsuccessful.
I wanted tickets in the family section (North stand upper).
Any ideas of the best way to get two tickets (one adult one child, though i don't mind paying adult price my boy's one if i have to) for adjacent seats for this section? Or any other 'child-friendly'/'not too sweary' section?
Cheers
Someone's been reading this site again.
Season ticket holders with 302+ points who applied for @bayer04fussball (A) tickets by the deadline have been successful.
Season ticket holders with 302+ points who applied for @bayer04fussball (A) tickets by the deadline have been successful.
paxtonwolf
John White
I am convinced they do
paxtonwolf
John White
At present you cant pick a stand, but what you could do is make North Upper the highest price bracket you will go to. So far each time I have applied I have been allocated tickets in the highest bracket.
The only thing is, plumping for that stand as your highest may lower your odds of getting 2 tickets
markysimmo
Johnny nice-tits
My pals have over 302 points but havent had a confirmation email as yet
markysimmo
Johnny nice-tits
Anybody received their confirmation email for Leverkusen yet ?