PochettinoPochettinoPochettino
Serge Aurier
Alright peeps.
Need some advice please if anyone has been in a similar situation.
I have started a business up with my brother and we bought our merchandise for said business from China, thinking it would be cheaper than buying from the UK. Very naive.
So, the shipment was supposed to be delivered around end of December and the Chinese company gave us the details of the freight company that would contact us here in the UK when they arrived. However we searched this UK company and saw bad reviews online about how the charges were ridiculous amounts and they don’t explain what they are for. So we kept in contact with the Chinese company to see if we could pick the goods up from the port direct.
Fast forward to Friday just gone and the Chinese company email me to say that the goods came into port on 28th December. So I called the UK freight company and asked if they had our goods (they did) and then why they didn’t contact us. We had no email no call (other than a call in December asking for an email address) or any letter in the post.
They said we owed them £900 for tax and fees but also storage costs from 8th December at £156 a day! Total bill coming in was £2400 of which £1250 was for storage costs. They apparently give 5 days grace from when they pick the goods up so that we can take them off them, then they charge storage. So from 3rd January they had these goods but didn’t tell us and then charged us from 8th for storage.
Can anyone advise what my rights are and if we have to pay these costs to release the goods then could we take them to a small claims court tribunal to get our money back?
I’ve already written to a manager explaining the situation and that no one contacted us to tell us the goods were in their warehouse so they can’t possibly charge us but I’m worried they’ll just say whatever and keep our goods until we pay them. I have said that they should be giving us 5 days grace from 12th January 2018 which is the first time we knew that they had our goods. I mentioned that we had to contact them too so if we hadn’t when would they have contacted us?!
Sorry for the long rant but any advice needed as I’m calling them first thing tomorrow to see what they have said to my email from Friday at 6pm.
Should I call the citizens advice bureau tomorrow morning?
Couple of things to note:
-Chinese company gave us the wrong ship name so I was always searching the location of the wrong ship so could never possibly find out when it would arrive.
- freight company’s initial invoice for the taxes that they sent me Friday 12th January 2018 was dated 19th December 2017
Cheers
GGG
Need some advice please if anyone has been in a similar situation.
I have started a business up with my brother and we bought our merchandise for said business from China, thinking it would be cheaper than buying from the UK. Very naive.
So, the shipment was supposed to be delivered around end of December and the Chinese company gave us the details of the freight company that would contact us here in the UK when they arrived. However we searched this UK company and saw bad reviews online about how the charges were ridiculous amounts and they don’t explain what they are for. So we kept in contact with the Chinese company to see if we could pick the goods up from the port direct.
Fast forward to Friday just gone and the Chinese company email me to say that the goods came into port on 28th December. So I called the UK freight company and asked if they had our goods (they did) and then why they didn’t contact us. We had no email no call (other than a call in December asking for an email address) or any letter in the post.
They said we owed them £900 for tax and fees but also storage costs from 8th December at £156 a day! Total bill coming in was £2400 of which £1250 was for storage costs. They apparently give 5 days grace from when they pick the goods up so that we can take them off them, then they charge storage. So from 3rd January they had these goods but didn’t tell us and then charged us from 8th for storage.
Can anyone advise what my rights are and if we have to pay these costs to release the goods then could we take them to a small claims court tribunal to get our money back?
I’ve already written to a manager explaining the situation and that no one contacted us to tell us the goods were in their warehouse so they can’t possibly charge us but I’m worried they’ll just say whatever and keep our goods until we pay them. I have said that they should be giving us 5 days grace from 12th January 2018 which is the first time we knew that they had our goods. I mentioned that we had to contact them too so if we hadn’t when would they have contacted us?!
Sorry for the long rant but any advice needed as I’m calling them first thing tomorrow to see what they have said to my email from Friday at 6pm.
Should I call the citizens advice bureau tomorrow morning?
Couple of things to note:
-Chinese company gave us the wrong ship name so I was always searching the location of the wrong ship so could never possibly find out when it would arrive.
- freight company’s initial invoice for the taxes that they sent me Friday 12th January 2018 was dated 19th December 2017
Cheers
GGG
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