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Season Ticket Renewal Talk

The exchange has certainly not been very effective at selling tickets this season, presumably due to our abysmal form. I’m not sure that the ‘members only’ will be a good move but I suppose we wait and see.

I didn’t see anything about dynamic QR codes on the website: is there any information on the implementation of this system?
 
Glenda's Legs said:
Fair play on freezing pricing and rolling back to a degree on the senior concessions.

1) Ticket Share can now only be done to Members - that won’t be so popular.

No Auto cup scheme going forward (so no extra 10 LPs).

2) No more selling/sharing a Cat A ticket and getting a Cat A refund - refunds now 1/19th of ST value for each match.

And an olive branch to ROTS and others trying to find ways to improve the atmosphere.

Good moves by the club at an initial glance.
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Are you having a fvckin' laugh?

I travel down, from Leeds, to every single home game, as I will today. Cost? 60 - 70 quid, with a Senior RailCard. Spend at least 30 quid in the ground and 150 plus per season in the shop.
Used to go to away ("home" for me) games as well, until the 30 quid ceiling meant this became a closed shop for the chosen few.
Now I'm looking at being on another waiting list for a "Senior Concession" (we have agreed that there should be ongoing availability of new Senior Concession Season Tickets for future seasons "within the parameters of the current balance of tickets" - WTF does that mean? Don't worry you'll probably be dead before you qualify?).
Having to apply for my seat for cup games (which I've previously always automatically had the money taken out of my account for - as per today).
Being threatened with losing my seat, which was specifically chosen for the atmosphere (South Lower 254 "Safe Standing"), because I'm not in the "ROTS Choir" (Who the fvck are they anyway!?!) .

Point (1) I agree with. Although I always use my ticket.
Point (2) I wasn't aware I would get anything other than 1/19th of the value.

Overall this has got fvck all to do with "valued loyalty" or "atmosphere" this is about the bottom line. When the ground is full of tourists filming set pieces or taking selfies, they may wake up to the fact that this is not what a football club ("Brand") is all about, or its main selling point.
 
mephitis said:
Are you having a fvckin' laugh?

I travel down, from Leeds, to every single home game, as I will today. Cost? 60 - 70 quid, with a Senior RailCard. Spend at least 30 quid in the ground and 150 plus per season in the shop.
Used to go to away ("home" for me) games as well, until the 30 quid ceiling meant this became a closed shop for the chosen few.
Now I'm looking at being on another waiting list for a "Senior Concession" (we have agreed that there should be ongoing availability of new Senior Concession Season Tickets for future seasons "within the parameters of the current balance of tickets" - WTF does that mean? Don't worry you'll probably be dead before you qualify?).
Having to apply for my seat for cup games (which I've previously always automatically had the money taken out of my account for - as per today).
Being threatened with losing my seat, which was specifically chosen for the atmosphere (South Lower 254 "Safe Standing"), because I'm not in the "ROTS Choir" (Who the fvck are they anyway!?!) .

Point (1) I agree with. Although I always use my ticket.
Point (2) I wasn't aware I would get anything other than 1/19th of the value.

Overall this has got fvck all to do with "valued loyalty" or "atmosphere" this is about the bottom line. When the ground is full of tourists filming set pieces or taking selfies, they may wake up to the fact that this is not what a football club ("Brand") is all about, or its main selling point.
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Oops. Sorry @mephitis , didn’t mean to cause offence!

As I understood it, there were to be no new Senior Concessions at all after this season anyway, and existing ones were to be phased out over a few seasons. So the club have rowed back on that a bit, agreeing to offer new Senior Concessions, but only in the same numbers as currently available, so if we have an increasingly aging ST holder fan base there will be more Seniors than available Concessions, hence longevity of holding a ST becomes a qualifying criteria. It’s certainly not perfect but is at least movement from the club to partially restore the scheme, which I see as a step in the right direction.
What I hadn’t appreciated in the initial read through is that the qualifying age will now match the State Pension Age, so that will mean a longer wait for some.

Agree about the inconvenience of removing the auto cup scheme. I wouldn’t have minded if they kept it but removed the extra LPs, just for the convenience. It used to be that once on the auto scheme you had to buy the ticket and were stuck with it if you couldn’t attend. Last season (I think) the club changed the rule and allowed Ticket Share (and Ticket Exchange if the game sold out) to auto cup scheme members. Now it sounds like that was being abused so we all lose the convenience. If they removed the LPs the number of people on the scheme would drop substantially is my guess, so would also be easier to manage.

ROTS is the Return of the Shelf twitter handle for the guy trying to get a singing section in the South stand, along with the Flag people and some others. What they fail to grasp is that people like yourselves have paid for a seat they chose and can’t/shouldn’t be forced to move.
 
Glenda's Legs said:
Oops. Sorry @mephitis , didn’t mean to cause offence!

As I understood it, there were to be no new Senior Concessions at all after this season anyway, and existing ones were to be phased out over a few seasons. So the club have rowed back on that a bit, agreeing to offer new Senior Concessions, but only in the same numbers as currently available, so if we have an increasingly aging ST holder fan base there will be more Seniors than available Concessions, hence longevity of holding a ST becomes a qualifying criteria. It’s certainly not perfect but is at least movement from the club to partially restore the scheme, which I see as a step in the right direction.
What I hadn’t appreciated in the initial read through is that the qualifying age will now match the State Pension Age, so that will mean a longer wait for some.

Agree about the inconvenience of removing the auto cup scheme. I wouldn’t have minded if they kept it but removed the extra LPs, just for the convenience. It used to be that once on the auto scheme you had to buy the ticket and were stuck with it if you couldn’t attend. Last season (I think) the club changed the rule and allowed Ticket Share (and Ticket Exchange if the game sold out) to auto cup scheme members. Now it sounds like that was being abused so we all lose the convenience. If they removed the LPs the number of people on the scheme would drop substantially is my guess, so would also be easier to manage.

ROTS is the Return of the Shelf twitter handle for the guy trying to get a singing section in the South stand, along with the Flag people and some others. What they fail to grasp is that people like yourselves have paid for a seat they chose and can’t/shouldn’t be forced to move.
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No offence taken GL (must remember not to post @ 01:34 going forward ;))
You seem to have a better handle on this. As as current "Senior Concession" holder (who qualifies on age) does this mean I keep this or am I going to have to join a waiting list (ST Holder since we first moved to Wembley)?
I assume we'll be given a window of opportunity to book our seat for cup games, so probably won't be all that arduous doing so. As we all know, the LPs are inconsequential now, as it's a closed shop.(12:30 kick-offs at St James' Park and the occasional League Cup game in Darkest Lancashire seem to be all thats available).
Being in Section 254 immediately behind the goal, I am worried about this ROTS Choir thing though. We're quite vocal enough where I stand, thank you very much! And I refuse to wear a black shirt and to jump up & down in unison with some random with a drum :mad:
Anyway, enough already. I've got a train to catch...........
 
mephitis said:
No offence taken GL (must remember not to post @ 01:34 going forward ;))
You seem to have a better handle on this. As as current "Senior Concession" holder (who qualifies on age) does this mean I keep this or am I going to have to join a waiting list (ST Holder since we first moved to Wembley)?
I assume we'll be given a window of opportunity to book our seat for cup games, so probably won't be all that arduous doing so. As we all know, the LPs are inconsequential now, as it's a closed shop.(12:30 kick-offs at St James' Park and the occasional League Cup game in Darkest Lancashire seem to be all thats available).
Being in Section 254 immediately behind the goal, I am worried about this ROTS Choir thing though. We're quite vocal enough where I stand, thank you very much! And I refuse to wear a black shirt and to jump up & down in unison with some random with a drum :mad:
Anyway, enough already. I've got a train to catch...........
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Anyone who has a concession already based on previous qualifying criteria should not lose it under any new policy. Agree there seems to be a number of things to be clarified - which tbh the FAB and the Trust should have been pushing for before the announcement was made

Away tickets remains an issue - although just to rub salt into the wound, I’ve managed to get a ticket for Chavs away for the first time. It can be done, but I think realistically only with a few European aways which have been 5 points a piece.

Hope tonight is a good one and worthy of your journey.
 
billyiddo said:
I haven't seen that - did they send something out about it? Good news of true
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Saw something about it on X.
Sounds like they will be monitoring it more closely. They will still give the extra 10 points, but if your payment does not go through for a game, then you are taken off the scheme and the 10 points will be removed. Still keeping the Ticket Share option (to Members only of course next season) and the Exchange (if opened) in place, but they'll keep an eye on how often it is used and there could be a risk of having your 10 points clawed back and being taken off the scheme if the club feel it has been abused.
 
billyiddo said:
I haven't seen that - did they send something out about it? Good news of true
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I had an email...

Thank you for your patience.

Last month we announced that the Automatic Cup Scheme would be discontinued from the 2025/26 season onwards, following several seasons of declining use amongst our Season Ticket Holders and, in some cases, misuse of the scheme to gain ticketing points.

We have engaged in a period of consultation with our Fan Advisory Board (FAB) and Tottenham Hotspur Supporters’ Trust (THST) who requested for the scheme to be reconsidered. Following this consultation, we are pleased to confirm that the Cup Scheme will remain in operation, with revised terms applied to maintain the integrity of the ticketing points system.

Ahead of the 2025/26 season, we kindly ask supporters to take note of the following important information regarding the scheme:

Ticketing Points

Supporters who register for the Cup Scheme commit in advance to attending every home Cup game we play. In recognition of this commitment, these supporters will continue to receive an additional 10 ticketing points per season – in addition to points awarded post-attendance at Cup matches.

To ensure that these points are allocated fairly, they will only be awarded to supporters whose payments are successful for every home Cup game. Should we not receive payment for any home Cup game during a season, the 10 ticketing points will automatically be deducted and the supporter will be removed from the scheme for the remainder of the season.

To mitigate against this happening, we shall continue to provide advanced notice of payment being taken, as well as the opportunity to update any expired card details.

Can’t Attend a Game?

Although supporters on the scheme commit in advance to attending all home Cup games, we recognise that there will be occasions where fans have genuine reasons for being unable to attend.

While it won’t be possible to opt out of the scheme for a particular game, if a supporter is unable to attend after we have successfully collected payment, they will have the option to forward their ticket to another Member via Ticket Share – or list on the Ticket Exchange should the fixture sell out.

The Club, FAB and THST maintain that the scheme’s 10 bonus ticketing points should only be awarded to supporters who commit to attending every Cup game, as was always intended. In the interests of fairness to Cup Scheme members – and to protect the integrity of our points system – we shall conduct a review of home Cup game attendance at the end of the season.

This review will be data-led and carried out in consultation with the FAB to determine appropriate use of the scheme. While allowances will be made for occasional non-attendance at home Cup games, if a supporter’s attendance is not in line with the spirit of the scheme then consideration will be given to removing them from it. In these cases, their 10 bonus points will be retrospectively removed.

Going Forward

All supporters currently registered on the Cup Scheme will remain registered for 2025/26 – you do not have to do anything. As it won’t be possible to register once next season is underway, supporters not already on the scheme who would like to participate must sign up before the season starts.

We should like to thank all members of our FAB and THST for their contributions throughout this consultation, as well as all supporters who have taken the time to contact us with their feedback.

Kind regards,

Tottenham Hotspur.
 
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