I can't access my e-mail account....

[NLS]

I have had the same e-mail account at btinternet.com for several years and all of a sudden it says the password is wrong and I can't get into it.

I have tried changing the password but it says those details are wrong as well.

Has this happened to anybody else and if so can anyone please help as I have some important stuff on there i need to access.

Here's hoping..

COYS.

 

[NickTB]

Have you called BT support?

 

[Steed Train]

Have you turned it off and on again?

 

[Superted]

You've been hacked. How do we know you're the real NLS?

 

[GlennGoddle]

BT email addresses are no longer valid if you have changed your internet provider. I used to be with BT,changed to Sky a couple of years back and recently I had the same problem. You can keep it but they want paying for it. gonads to that

 

[Seedy Ron]

I seem to remember someone else posting the same problem before, looking at BT's forums its a common problem:
http://community.bt.com/t5/Other-BB-Queries/email-password-rejection/td-p/490755

 

[Boonie]

BT have been swapping the mail servers this week (we have had some issues at work) Check with BT support or on the web site mate.

 

[philspursuk]

BT email addresses are no longer valid if you have changed your internet provider. I used to be with BT,changed to Sky a couple of years back and recently I had the same problem. You can keep it but they want paying for it. gonads to that

Not true . I left them 5 years ago and still have mine.

 

[GlennGoddle]

Not true . I left them 5 years ago and still have mine.

Well the bird I spoke to on the phone is a liar then.

 

[inkpenspur]

I pay 60p a month for mine and missus' bt addresses... have done for donkey's, but they are good addresses with no numbers or symbols in as I got them about 15 years ago... BT def have issues on mail this week. Once again they have changed the 'look' of the mailboxes, and they are not loading consistently. I had to log in and log out a couiple of times yesterday in order to be able to reply to mails. I could see the mails, but had no buttons (reply/forward etc) to action any of them. Load of gonads!

 

[philspursuk]

Well the bird I spoke to on the phone is a liar then.

True :lol: