Connecting BT Hub to Sky On Demand

[Jurgen the German]

Just switched from Sky broadband to BT Infinity. But we've lost the On Demand service, can't download any box sets. Called BT and they asked me to press the WPS button on both the Sky box and BT router simultaneously, but it didn't work. Called Sky and they advised I would need to either purchase a wireless adaptor from Sky or somewhere cheaper like Amazon or purchase an ethernet cable again either from Sky or another outlet. I've got two Sky HD boxes, one in my room and one in the living room so ethernet is out of the question.

Can anyone a bit tech savvy help?

 

[Baleforce]

how was your sky box connected to your sky router before?

 

[Jurgen the German]

how was your sky box connected to your sky router before?

Through wifi

 

[ricky2tricky4city]

have you got something that looks like this connected to your sky box?? ie a sky wireless adapter

 

[Baleforce]

so the box has wifi built in right?

does network show in settings?

 

[Jurgen the German]

have you got something that looks like this connected to your sky box?? ie a sky wireless adapter

Nah I think we just connected through wifi, no adaptors.

 

[Jurgen the German]

so the box has wifi built in right?

does network show in settings?

In settings it says "connection to On Demand' FAIL

 

[Superhudd]

https://www.google.co.uk/search?q=C...fe_rd=cr&ei=eXkHVP_rC8jn7AbY6IGYBQ&gws_rd=ssl

seems quite a few with the same problem, must be an answer in there somewhere

 

[Superhudd]

My fix was to hold the standby button on the SKY box to completely power it down (ie the red stand-by light was showing) and then to start it back up again. On Demand connected fine after that.

https://community.bt.com/t5/Other-B...ices-not-working-with-Home-Hub-5/td-p/1118318

In this case.. actually turning stuff off and back on again actually works haha

 

[Baleforce]

In settings it says "connection to On Demand' FAIL

can you see the tab where it normally lists network name and IP address?

 

[Jurgen the German]

My fix was to hold the standby button on the SKY box to completely power it down (ie the red stand-by light was showing) and then to start it back up again. On Demand connected fine after that.

https://community.bt.com/t5/Other-B...ices-not-working-with-Home-Hub-5/td-p/1118318

In this case.. actually turning stuff off and back on again actually works haha

Tried turning it off then on again, didn't work.

 

[Jurgen the German]

can you see the tab where it normally lists network name and IP address?

I'm on settings where it lists IP address.

 

[Superhudd]

Tried turning it off then on again, didn't work.

Did you look at the other actions, like the order you switched things on.. or going into the engineer part of the Sky box which someone tried.

 

[Jurgen the German]

Did you look at the other actions, like the order you switched things on.. or going into the engineer part of the Sky box which someone tried.

I'll give that a go in my room because I just turned off the box downstairs, switched it back on and hey presto, On Demand is back \o/

 

[Jurgen the German]

Did you look at the other actions, like the order you switched things on.. or going into the engineer part of the Sky box which someone tried.

This didn't work. Wonder why switching it off downstairs worked but not upstairs

 

[Baleforce]

do you get a decent wifi signal on your phone where the second box is?

 

[Jurgen the German]

do you get a decent wifi signal on your phone where the second box is?

Not bad, the main box (which is working is in the living room), the second one is in my room.

 

[Whiffler]

Problem resolution suggests first find what does work (both in same room where one works) to prove the concept. It also means you don't have to belt up and down stairs to see what's happening - maybe missing a screen response en route

If OK then it's the signal strendth rather than compatibilty or registration

beyond that I have no such device or service so listen to others