They are a basket case 100%, but a lot of that is borne out by their ambition.
Ambition and success are obviously not the same thing. We can criticise their decision making, we can criticise their implemention but can't ever claim they lack ambition.
And maybe that's where you and I disagree, they spend money (that they generate mostly), other than that?
Moyes wasn't ambition, keeping OGS, ETH, Amorim wasn't ambition, they had one taste of Jose and they have run from serious manager appointments since, because they don't like the conflict side of top managers (same reason they shifted Rangnick out). They should have got Conte, they should have got Tuchell, for the size of the club the managerial appointments tend to be underwhelming
Ambition to me says you intend to be the best, performances, staff, players, infrastructure, men and womens teams. Ambition says you act, if Amorim hadn't brick on them publicly, he would still be there and if he put in an 8th place performance, they would have kept him on again.
United needs to be trying to win the league seriously, buying Mbeumo, Cunha and Sesko (first two I'd happily have at Spurs) is not trying to win the league, Liverpool tried to win the league (and that's an example of ambition but execution fudge up)